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How Richmond Alarm Companies Compare to the Big National Companies

Compare alarm systems and security companies in Virginia using the chart below to see what we provide compared to the big national companies.

Should I use my cable company for my security system?

[National Companies]: When it comes to something as important as the security of you and your family, do you really want to rely on the cable company? Consider their customer rating from the Better Business Bureau (Comcast or Verizon FIOS).They want to incorporate your security system into the “bundle” of internet, TV, and phone because it entrenches them even further into your life and makes it harder to switch if you are dissatisfied or when they raise the rates.

[Richmond Alarm Companies]: You need a security company you can rely on when it matters most. Trust the safety of your home and family to security professionals, not cable professionals. Security IS our area of expertise, and while we could do your cable TV, we stick with what we do best – security. Our technicians are trained and experienced and take the time to do the job right. We test security & fire systems after installation and won’t leave until you are satisfied. We have specialized in home and commercial security for 65 years, and we have good relationships with emergency responders in Virginia. We live and work here and we care about your safety. Check us out on the BBB tooContact us to get a free estimate.


How competitive are the Monthly Monitoring Rates?

[National Companies]: Higher monthly service fees that continue to increase can add up to a large expense. “Free” systems generally included monitoring rates increase significantly over time.

[Richmond Alarm Companies]: We are LESS expensive over the life of the equipment. We do not impose automatic yearly monitoring increases like the big national companies. You have the freedom to choose, so we keep our rates competitive and deliver quality service. Contact us to get a free estimate.


So are calls for service included in the monthly fee?

[National Companies]: Maintenance fees apply after a short warranty. Maintenance on the system is not included for the life of the service contract so you’ll pay for service outside of the common 90-day warranty.

[Richmond Alarm Companies]: What do you do for service calls? If you call us for a problem with your system, we have a service technician available. Not an operator, but a guy or gal who fixes and services these systems every day. This is included in your service contract.


What’s Included in the Equipment Cost?

[National Companies]: Open to Intrusion. The “free” equipment our competitors offer usually does not include telephone line-seizure jacks. They must be purchased for an additional cost and if not, your system is easily compromised. You need an additional RJ31x jack and it will cost an additional $50.

[Richmond Alarm Companies]: A Safer System. Our systems include all essential equipment such as a telephone line-seizure jack to make sure the system is not easily disabled by an intruder. Without a properly installed telephone connection, your system will not operate if any telephone is off-hook.  And any alarm signal can be aborted by an intruder simply by lifting any phone. Contact us to learn more about our systems.


How do I benefit from a local company?

[National Companies]: Can they have a vested interest in you? Monitoring is out of state. Reaching someone to help or answer questions is difficult. A large company’s response to service requests is much slower. Can you feel safe without your security system for that long? You will probably find that the sales and technical staff have recently joined the company and have no industry experience.  Do you want to place the safety and security of your family in inexperienced hands?

[Richmond Alarm Companies]: We are your neighbors and care for your safety like family. Our state-of-the-art monitoring is local and you can reach someone easily if you have questions. When you call us for service, our technicians arrive promptly. The average length of employment for sales and service associates is 20 years. Our team has a wealth of experience in the security industry and a working knowledge of multiple systems. We will even work with previously installed systems if it offers you the security you need. If that means using working equipment left behind by a national company or resident, we’ll do it. Contact us to learn more about our systems.

Security and fire alarm systems protect the very core of your home.

Here’s What One Customer Had to Say about Switching to Richmond Alarm:


Security Company in Richmond, VA
★★★★★ 5 / 5 stars

Rated By Gerald F.

“We switched our service from another vendor to RAC. Scott, the installer, did the switch today. He upgraded some equipment, installed some new sensors, and corrected some past installation errors that prevented the system from working properly. Scott was very professional, had excellent communication skills, was very conscientious, and overall did an excellent job. I am very pleased with the work he did. Also, I am very please to have my service with a locally-owned and totally locally operated company. Now I can have total peace of mind in regards to home security whether at home or away from home. Thank you, Scott. Thank you, RAC.”

Get a Quote from a Local Security Company

If you have a home or business here in Virginia, The Richmond Alarm Family of Companies would be honored to speak to you about your security needs. Contact us today to get a free quote.

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